FAQ

ARE VON D SHOES VEGAN?

Yes! We are so proud to have sourced some of the most beautiful, durable, and environmentally conscious fabrics without the use of any animals! Even our adhesives are vegan!

WHAT ARE THE SHOES MADE OUT OF?

Finding high-quality materials that are animal-free, and sustainable is our mission! we use everything from embossed velvets, vegan suedes, recycled rubber, and luxe vegan leather made from compressed apples!

WHERE CAN WE BUY VON D SHOES?

In order to keep costs down as much as possible for our customers, we reselling directly to you via vondshoes.com. But eventually, we plan on doing VonD shoes pop-ups, and one-day flagship stores.

HOW CAN I CONTACT VON D SHOES?

For all inquiries, you can email us here: info@vondshoes.com

DO YOU SHIP INTERNATIONALLY?

We sure do!

WHAT SIZE SHOULD I ORDER?

We currently offer whole sizes, so if you fall in between sizes, we suggest ordering one size up. Click for our sizing chart.

DO YOU CARRY WIDE WIDTH SHOES?

Most of our shoes are made with a relaxed comfort fit and will fit most feet. make sure to read our sizing description in the product detail section of each shoe for accurate descriptions and sizing chart.

HOW DO I RETURN MY SHOES?

Returns:

Returns and exchanges are accepted, for any reason, for items in their original packaging, and in unworn condition within 30 days of purchase.

To initiate your return, please fill out the form in the Returns & Exchanges section with your order number and the email or postal code associated with your order. Please, select the reason for your return.

Exchanges:

To make an exchange, please fill out the form, including any important details (size/color/style). If we don’t have the size or color that you prefer, we will happily provide a full refund.

Refunds:

Once we receive your returned item in good condition, we will send you an email confirming it was received. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for your credit card company to credit back your account.

Please note that digital gift cards are non-refundable.

There are exceptions where only partial refunds are granted:

  • Items not in their original condition or packaging
  • Damaged items or missing parts not due to production defects
  • Items returned after 30 days from delivery

HOW DO I TRACK MY ORDER?

You can track your order from the my account page, click here